At BillsMade, we offer hassle-free refunds within 30 days of delivery if you are not completely satisfied with your purchase. Please contact our customer service team at [email protected] to submit a return or exchange request.
Reasons for Returns:
- Incorrect or damaged item: If the product doesn’t match the website description, is the wrong size, or arrives with quality issues like tearing, blurred graphics, etc. Please provide order details, photos of damage/defects, and product tags.
- Wrong size: If an item’s measurements differ significantly from our size charts. Please submit order info, product tags, and photos with a measuring tape showing actual garment dimensions.
- Lost package: If tracking shows delivered but you did not receive your order. Contact us with order details and post office confirmation within 30 days. We will assist with insurance claims and refund upon verification.
- Cancellations: Orders can be canceled within 4 hours for a full refund. Unfortunately we cannot accommodate cancellations after this window.
All approved returns must be initiated within 30 days of the delivery date. We guarantee your satisfaction with all products ordered through BillsMade.com!
Return Instructions:
Please contact our helpful support team for personalized assistance submitting returns/exchanges and obtaining pre-paid return labels or local drop-off locations. Once your return is received and inspected at our facilities, please allow 5-7 business days for your refund to be processed and reflected in your original payment method. Let us know if any other questions come up!